PRIVACY NOTICE
Last updated: 20 February 2026
 

1. Introduction

This Privacy Notice describes how BTR Properties ("we," "us," or "our") collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia. By using our website, submitting a lead form, or engaging with our services, you provide your explicit consent to the processing of your personal data as described in this notice.

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2. Personal Data We Collect

In the course of providing our property matching and advisory services, we may collect and process the following information:

• Identification Data: Your full name and NRIC or Passport number.

• Contact Information: Phone number, email address, and mailing address.

• Property Information: Property address, unit type, size, and estimated valuation data.

• Technical Data: IP address, browser type, cookies, and website interaction behavior.

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3. Purpose of Processing

We collect and process your personal data for lawful purposes only, including:

• Service Delivery: Providing property valuation reports, market analysis, and "Sellability Scores".

• Strategic Matching: Connecting you with a limited number of vetted property specialists (our "Private 5" model) to facilitate your property exit.

• Communication: Sending updates regarding your property inquiry and relevant market outlooks.

• Compliance: Meeting legal, audit, and regulatory requirements under Malaysian law.

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4. Disclosure of Your Personal Data

We respect your privacy and do not sell your personal data to third parties. However, your data may be disclosed to the following entities:

• Vetted Negotiators: Licensed property agents who have been matched to your specific property inquiry.

• Professional Service Providers: IT providers, data analysts, and professional advisors (lawyers/auditors) who assist in our operations.

• Legal Authorities: Government bodies or law enforcement agencies when required by law or legal process.

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5. Your Rights as a Data Subject

Under the PDPA, you are entitled to the following rights:

• Right to Access and Correct: You may request a copy of your personal data or request corrections to inaccurate or incomplete information.

• Right to Withdraw Consent: You may withdraw your consent for us to process your data for marketing purposes at any time.

• Right to Data Portability: You may request the transfer of your data to another service provider in a structured format.

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6. Data Security and Retention

• Security: We maintain strict technical and organizational measures, including high-level encryption and restricted access protocols, to protect your data from unauthorized access, loss, or misuse.

• Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with statutory requirements.

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7. Contact Our Data Protection Officer (DPO)

If you wish to exercise your rights, have questions about this policy, or wish to file a complaint regarding your data, please contact our Data Protection Officer:​

• WhatsApp/Phone: +60 16-4899584